Shipping policy

Where we ship

We ship physical products from our U.S. warehouse and offer free standard shipping within the contiguous 48 U.S. states.

Alaska, Hawaii, U.S. territories, and APO/FPO/DPO military addresses are not included in this free-shipping offer. Shipping availability and any charges outside the contiguous 48 states must be confirmed before an order is accepted.

PO Boxes within the supported delivery area are served by USPS.

Processing and delivery

• Warehouse processing: in-stock orders generally take 1–3 days to be packed and dispatched.
• Delivery after shipment: estimated 3–10 business days.

Delivery estimates exclude warehouse processing and the wait for a pre-order to become ready to ship. They are not guaranteed arrival dates.

Pre-order shipping

Pre-orders open November 10, 2026. Shipping is expected to begin November 20, 2026, after payment is completed. This is the expected start of shipping, not a promise that every pre-order will ship on that day.

Deposit and balance payment arrangements are set out in the Pre-order Terms within our Terms of Service.

Cancellations and delays

If you have paid in full and your order has not shipped, contact support@moviwi.com to cancel for a full refund.

If shipment is delayed beyond the timeframe communicated for your order, we will email you with an updated shipping date and the choice to accept the delay or cancel for a full refund.

If an order remains unshipped more than seven calendar days after full payment, or if we determine that we cannot fulfill it, we will email you, manually cancel the unshipped order, and issue a full refund to the original payment method. Bank or payment provider posting times may vary.

Need help with delivery?

For address corrections or delivery problems, email support@moviwi.com with your order number as soon as possible.