Refund policy

This policy applies to physical products purchased directly from moviwi.com.

30-day returns

You may request a return within 30 days of delivery. Opened products are eligible, provided they have not been damaged by the customer and remain in a condition suitable for resale.

Opening the product does not by itself make it ineligible. A product defect does not disqualify a return under the resale-condition requirement.

Returns for customer reasons

For a change of mind or another customer reason, we provide a return shipping label. The return shipping cost is deducted from your refund.

We will tell you the cost before issuing the label so that you can decide whether to proceed. This cost is separate from the free standard shipping on your original order.

Product problems and warranty

For a qualifying product defect or problem attributable to Moviwi, the following applies from delivery:

  • Within 30 days: free return or exchange.
  • Within 60 days: free replacement.
  • Within one year: warranty service, with repair or replacement determined according to the actual fault and service circumstances.

Customer-caused damage does not qualify for these product-defect remedies. We do not deduct return shipping costs for a qualifying product-defect return within the first 30 days.

How to request a return

  1. Email support@moviwi.com or contact online customer service with your order number and return reason.
  2. Our support team will provide return instructions, a shipping label, and the U.S. return address.
  3. Follow those instructions to send the product back.

Please contact us before returning a product. The Hong Kong business correspondence address is not our return warehouse.

Refunds after a return

After we receive your return, we will inspect it and process an eligible refund within seven calendar days. Refunds go to the original payment method; your bank or payment provider may take additional time to show the funds.

Customer-reason refunds are reduced by the disclosed return shipping cost. Refunds are based on the amount actually paid, with applicable taxes handled according to the refunded transaction and applicable requirements.

For a fully paid pre-order, the US$10 deposit is already included in the US$279 product price and is not refunded a second time.

Pre-order deposits and cancellations

Before the balance is collected, you may cancel your reservation and request a full refund of the US$10 deposit. We initiate the deposit refund within three calendar days of cancellation or an approved refund request. Actual posting time depends on your bank or payment provider.

Canceling a reservation ends its pre-order price eligibility and stops the scheduled balance collection.

If the balance remains unpaid at 11:59 p.m. Pacific Time on November 20, 2026, we cancel the reservation, refund the deposit, and end eligibility for the US$279 pre-order price.

If you have paid in full but your order has not shipped, contact support to cancel for a full refund. Once shipped, the physical-product return conditions above apply.

See the Pre-order Terms in our Terms of Service and our Shipping Policy for payment and delayed-shipment arrangements.

Your rights

This policy does not limit consumer rights that cannot be excluded under applicable law. It does not establish refund terms for separately purchased digital content.