FAQ

Moviwi is an AI vision-powered motion gaming console for family movement and shared play at home.

The confirmed accessory list, compatible connections, room requirements, and setup instructions will be added before launch.

Memberships are planned as one-time purchases, without automatic renewal. Duration, included content, and any separately sold games will be specified on the relevant product page.

Pre-orders open November 10, 2026. A refundable $10 deposit reserves the planned $279 product price and counts toward it. The remaining product balance is $269, plus applicable tax. Reservations are not open yet.

Scheduled collection begins at 9am Pacific Time on November 20, 2026, with your express authorization at checkout. If payment fails, we email a secure payment link. The deadline is 11:59pm PT that day; unpaid reservations are canceled and the deposit is refunded within three calendar days. Bank posting times vary. See full pre-order terms.

Yes. Contact support to cancel an unshipped order. Deposit refunds are initiated within three calendar days; bank or provider posting times may vary.

Free standard shipping is planned for the contiguous 48 U.S. states. Alaska, Hawaii, U.S. territories, and military addresses are excluded. Supported PO boxes ship via USPS. See shipping policy.

In-stock orders normally take 1–3 days to prepare. Estimated delivery is 3–10 business days after shipment. Pre-order shipping is expected to begin November 20, 2026, after full payment.

Yes, within 30 days of delivery if the product is undamaged and in resalable condition. For a customer-requested return, we provide a label and deduct the disclosed return shipping cost from your refund. Contact us first for the U.S. return address. See return conditions.

Eligible product faults receive free return or exchange within 30 days, free replacement within 60 days, and warranty service within one year of delivery. Repair or replacement depends on the situation. See our returns and warranty terms.